Privacy Policy

01Who we are

"Jet Ski Dubai", "we", "us" and "our" refer to [Registered Company Name], a company licensed in the Emirate of Dubai, United Arab Emirates, under trade licence number [Trade Licence No.], with its registered address at [Registered Address], Dubai, UAE.

We are the controller of the personal data described in this policy. We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and other applicable laws. Where visitors from the European Union or United Kingdom are protected by the GDPR or UK GDPR, we will also respect the rights those laws give them.

02Data we collect

We only collect the information we need to run safe tours, manage bookings and communicate with you.

Please do not send us passport, Emirates ID or payment card details through our website contact form, email or social media. We will collect what is required securely at booking or check-in.

03How we use your data

We use your personal data for the following purposes, relying on the lawful bases shown:

We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

04Health & safety information

Jet skiing is a physical activity. Before your ride we ask you to confirm that you are fit to take part and to tell us about any condition that could affect your safety (for example pregnancy, heart or back conditions, epilepsy or recent surgery). This is sensitive personal data.

• We collect only what is necessary to decide whether it is safe for you to ride and to help you in an emergency.
• We process it with your explicit consent, or where necessary to protect your vital interests or comply with the law.
• Access is limited to the staff who need it, and we keep it only as long as set out in section 08.

If you choose not to provide this information we may be unable to let you ride, in line with our rider requirements.

05Photos, video & GPS

Photos and videos

Our guides may take photos and videos during tours so you can keep them, and to record safety and incidents. We will only use images in which you can be identified on our website, social media or advertising if you have agreed. You can say no at check-in, or withdraw your agreement later by contacting us; we will stop using the images in new material, although we cannot always recall material that has already been published.

CCTV

We may operate CCTV at our premises and meeting point for safety, security and to investigate incidents.

GPS tracking

Our jet skis are fitted with GPS tracking. We use location data to keep riders safe, enforce permitted routes and speed limits, locate riders in an emergency and investigate damage or rule breaches. We do not use it to track you outside your tour.

06Who we share it with

We share personal data only where needed, and only with:

• Service providers who help us run our business — payment processors, booking and reservation systems, website hosting, email, messaging and IT providers — under contracts that require them to protect your data and use it only on our instructions.
• Booking partners (such as online travel agencies or your hotel concierge) where you booked through them, to the extent needed to deliver your booking.
• Insurers, loss adjusters and professional advisers (lawyers, accountants and auditors), for example following an accident, damage or a claim.
• Emergency services, medical providers and your emergency contact where there is an accident or risk to health or life.
• Government, maritime, police and regulatory authorities where required by law, regulation, licence conditions or a valid request, or to report incidents or violations.
• A buyer or successor if our business, or part of it, is sold or restructured, subject to equivalent protections.

07International transfers

Some of our service providers (for example cloud hosting, email and messaging platforms) may store or process data outside the UAE. Where this happens we take steps required by the PDPL to ensure your data receives an adequate level of protection, such as transferring only to countries with adequate data protection laws or relying on contractual safeguards.

08How long we keep it

We keep personal data only for as long as necessary for the purposes above, including legal, tax and claims requirements:

When data is no longer needed we delete it securely or anonymise it.

09How we protect it

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted (HTTPS) connections, access controls, secure storage of paper documents, staff confidentiality obligations and PCI-DSS compliant payment providers. No method of transmission or storage is completely secure, but if a data breach occurs that is likely to affect your rights we will notify you and the relevant authorities as required by law.

10Your rights

Subject to the conditions and exceptions set out in applicable law, you have the right to:

• Access the personal data we hold about you and receive a copy;
• Correct data that is inaccurate or incomplete;
• Delete your data where we no longer need it or you withdraw consent;
• Restrict or object to certain processing, including direct marketing at any time;
• Data portability — receive data you provided in a structured, commonly used format;
• Withdraw consent at any time, without affecting processing already carried out.

To exercise any of these rights, email info@jetskidubai.com with the subject "Privacy request". We may need to verify your identity before responding, and we aim to reply within 30 days. Some requests may be limited where we must keep data by law or to defend legal claims — we will tell you if this applies.

11Marketing

We will only send you marketing messages if you have opted in. Every marketing email includes an unsubscribe link, and you can reply "STOP" to marketing messages on WhatsApp or SMS. Opting out of marketing will not affect messages about your bookings.

12Cookies & third-party content

Our website uses only the storage and cookies needed for it to work. It loads fonts and images from third-party content providers (such as Google Fonts), which receive your IP address and browser information so they can deliver that content. If we introduce analytics, advertising or other non-essential cookies in future, we will update this policy and ask for your consent where required.

Our website links to third-party sites and platforms, including social networks, review sites, WhatsApp and booking partners. Their own privacy policies apply to how they use your data, and we are not responsible for their practices.

13Children

Our website is not directed at children, and we do not knowingly collect personal data online from anyone under 18. Bookings for minors must be made by a parent or legal guardian, who provides any information about the child and consents on their behalf. If you believe a child has given us personal data without that consent, please contact us and we will delete it.

14Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. The "Last updated" date at the top of this page shows when it was last revised. Where changes are significant, we will let you know by a notice on our website or, where appropriate, by email.

15Contact & complaints

If you have questions about this policy or how we handle your data, please contact us first — we will do our best to resolve your concern. If you are not satisfied with our response, you may have the right to complain to the UAE Data Office or, where applicable, the data protection authority in your country.