Your privacy matters to us. This Privacy Policy explains what personal data Jet Ski Dubai collects, why we collect it, how we look after it and the choices you have. It applies to our website, our booking and enquiry channels (including phone, email and WhatsApp) and our jet ski tours. Please read it together with our Terms & Conditions.
01Who we are
"Jet Ski Dubai", "we", "us" and "our" refer to [Registered Company Name], a company licensed in the Emirate of Dubai, United Arab Emirates, under trade licence number [Trade Licence No.], with its registered address at [Registered Address], Dubai, UAE.
We are the controller of the personal data described in this policy. We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and other applicable laws. Where visitors from the European Union or United Kingdom are protected by the GDPR or UK GDPR, we will also respect the rights those laws give them.
02Data we collect
We only collect the information we need to run safe tours, manage bookings and communicate with you.
| Category | Examples | Where it comes from |
|---|---|---|
| Identity | Full name, date of birth, nationality, copy or details of passport, Emirates ID or driving licence | You, at booking or check-in |
| Contact | Email address, phone and WhatsApp number, hotel or area you are staying in | You, via our forms, phone, email or messaging |
| Booking | Tour, date, time, number of riders and jet skis, special requests, booking history | You, our website, or booking partners you book through |
| Payment | Amount paid, payment method type, last four digits of card, transaction reference, deposit and refund records | You and our payment providers (we do not store full card numbers) |
| Safety & waiver | Signed waiver, health and fitness declaration, emergency contact, incident and damage reports | You and our staff on the day of your tour |
| Images & location | Photos and videos taken during tours, CCTV at our premises, GPS position of our jet skis | Our guides, cameras and tracking devices |
| Communications | Messages, enquiries, feedback, reviews, complaints and call notes | You |
| Technical | IP address, browser and device type, pages visited, approximate location | Your device, when you use our website |
Please do not send us passport, Emirates ID or payment card details through our website contact form, email or social media. We will collect what is required securely at booking or check-in.
03How we use your data
We use your personal data for the following purposes, relying on the lawful bases shown:
| Purpose | Lawful basis |
|---|---|
| Taking, confirming, changing and cancelling bookings; taking payments, deposits and issuing refunds | Performing our contract with you |
| Verifying identity and age, and checking riders meet our eligibility requirements | Legal and regulatory obligations; contract |
| Running safety briefings, supervising tours and responding to accidents or emergencies | Contract; protecting vital interests; legal obligations |
| Responding to enquiries, feedback and complaints | Your consent or request; legitimate interests |
| Recovering costs for damage, loss or fines, and establishing or defending legal claims | Legitimate interests; legal obligations |
| Keeping accounting, tax (including VAT) and regulatory records | Legal obligations |
| Maintaining the security of our premises, fleet and website, and preventing fraud | Legitimate interests |
| Improving our tours, website and customer service | Legitimate interests |
| Sending offers and news, and using identifiable photos or videos in marketing | Your consent (which you can withdraw at any time) |
We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
04Health & safety information
Jet skiing is a physical activity. Before your ride we ask you to confirm that you are fit to take part and to tell us about any condition that could affect your safety (for example pregnancy, heart or back conditions, epilepsy or recent surgery). This is sensitive personal data.
- We collect only what is necessary to decide whether it is safe for you to ride and to help you in an emergency.
- We process it with your explicit consent, or where necessary to protect your vital interests or comply with the law.
- Access is limited to the staff who need it, and we keep it only as long as set out in section 08.
If you choose not to provide this information we may be unable to let you ride, in line with our rider requirements.
05Photos, video & GPS
Photos and videos
Our guides may take photos and videos during tours so you can keep them, and to record safety and incidents. We will only use images in which you can be identified on our website, social media or advertising if you have agreed. You can say no at check-in, or withdraw your agreement later by contacting us; we will stop using the images in new material, although we cannot always recall material that has already been published.
CCTV
We may operate CCTV at our premises and meeting point for safety, security and to investigate incidents.
GPS tracking
Our jet skis are fitted with GPS tracking. We use location data to keep riders safe, enforce permitted routes and speed limits, locate riders in an emergency and investigate damage or rule breaches. We do not use it to track you outside your tour.
07International transfers
Some of our service providers (for example cloud hosting, email and messaging platforms) may store or process data outside the UAE. Where this happens we take steps required by the PDPL to ensure your data receives an adequate level of protection, such as transferring only to countries with adequate data protection laws or relying on contractual safeguards.
08How long we keep it
We keep personal data only for as long as necessary for the purposes above, including legal, tax and claims requirements:
| Data | Typical retention period |
|---|---|
| Website enquiries that do not lead to a booking | 12 months from our last contact |
| Booking, payment and accounting records | At least 5 years, as required by UAE commercial and tax law |
| ID copies, signed waivers and health declarations | For the period in which a claim could be brought, and longer if an incident or claim is ongoing |
| Incident, accident and damage reports | Until any related claim or proceedings are finally resolved |
| Routine CCTV footage and GPS logs | Up to 90 days, unless needed to investigate an incident |
| Marketing preferences | Until you unsubscribe or withdraw consent |
When data is no longer needed we delete it securely or anonymise it.
09How we protect it
We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted (HTTPS) connections, access controls, secure storage of paper documents, staff confidentiality obligations and PCI-DSS compliant payment providers. No method of transmission or storage is completely secure, but if a data breach occurs that is likely to affect your rights we will notify you and the relevant authorities as required by law.
10Your rights
Subject to the conditions and exceptions set out in applicable law, you have the right to:
- Access the personal data we hold about you and receive a copy;
- Correct data that is inaccurate or incomplete;
- Delete your data where we no longer need it or you withdraw consent;
- Restrict or object to certain processing, including direct marketing at any time;
- Data portability — receive data you provided in a structured, commonly used format;
- Withdraw consent at any time, without affecting processing already carried out.
To exercise any of these rights, email info@jetskidubai.com with the subject "Privacy request". We may need to verify your identity before responding, and we aim to reply within 30 days. Some requests may be limited where we must keep data by law or to defend legal claims — we will tell you if this applies.
11Marketing
We will only send you marketing messages if you have opted in. Every marketing email includes an unsubscribe link, and you can reply "STOP" to marketing messages on WhatsApp or SMS. Opting out of marketing will not affect messages about your bookings.
13Children
Our website is not directed at children, and we do not knowingly collect personal data online from anyone under 18. Bookings for minors must be made by a parent or legal guardian, who provides any information about the child and consents on their behalf. If you believe a child has given us personal data without that consent, please contact us and we will delete it.
14Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or the law. The "Last updated" date at the top of this page shows when it was last revised. Where changes are significant, we will let you know by a notice on our website or, where appropriate, by email.
15Contact & complaints
If you have questions about this policy or how we handle your data, please contact us first — we will do our best to resolve your concern. If you are not satisfied with our response, you may have the right to complain to the UAE Data Office or, where applicable, the data protection authority in your country.
Privacy enquiries
info@jetskidubai.com ·
+971 50 123 4567
[Registered Company Name], [Registered Address], Dubai, UAE